COVID-19 update - We are operating as normal and doing our best to serve you
The COVID-19 virus impacts every person, every town, every nation and every business around the world. This is why we feel it's important to share some of the steps we're taking at Tregren to keep things running as normal as possible for you, so you can carry on making orders and receiving your deliveries.
The coronavirus impacts every person, every town, every nation and every business around the world. Being self-sufficient is something that is puzzling many of us. This is probably the reason why we have seen a spike in the demand of our kitchen gardens. The Tregren team is doing everything to ensure that your deliveries will arrive fast and swiftly. Our production and logistics are working normally and un-interrupted, so there are products to be order and delivered.
Our deliveries are taken care of by DHL and they are operating normally to ensure that your products will be delivered in time.
In short:
- we deliver our products by DHL to your door, so there is no need to get out.
- deliveries of all our kitchen gardens are FREE of CHARGE in Europe as long as the COVID-19 crisis is on
- our production is running normally and we are able to match the increased demand.
- our customer service is working normally, so don’t hesitate to contact us at info@tregren.com
We're going to carry on doing the best we can to serve you at all times. We hope you carry on taking care of yourself, whether you're social distancing, in self-isolation, or just trying to act more responsibly.
In these times it’s important to continue to be your best self, stay connected, stay responsible, act with kindness and wash your hands.
Let’s keep the gardens prospering!
Best regards,
Markus “MaCCa” Nilsson
CEO & Founder
Tregren
Kerro kaverillesikin
Ajankohtaista
Ajankohtaista
Ota yhteyttä
UAB Artilux NMF
Tilžės g. 227A
76200 Šiauliai
+370 686 62046
info@tregren.com
www.tregren.com
110883585
Tietoa meistä
Maksutavat
Toimitusehdot
Order and delivery terms
Order
You can shop in the Shop.tregren.com online store if you are at least 18 years old and a consumer living in Finland or another European country. The order does not require registration.
tariff
The price of the product is the price in euros, which is shown in connection with the product information. The price includes VAT 21%. We reserve the right to price changes. In countries outside the EU, the price at Checkout after placing the order is displayed without VAT. For orders outside the EU, the customer pays VAT and customs duties directly to the forwarder when receiving the order.
Payment methods
The products and their delivery costs are paid when ordering. You can pay in the online bank with the following payment methods: Visa, MasterCard and Visa Electron cards. Ordering and payment take place safely in an SSL-protected connection.
Delivery methods and delivery costs
Delivery time
You will receive the package about a week after receiving your order. If the delivery of the product is delayed for some reason, we will try to inform you as soon as possible.
The delivery time is 5-7 days for now.
In July and around Christmas, our delivery time is 14 days.
Delivery to European countries 9.9 euros for orders under 109.90 euros.
Delivery will be delivered to you at DPD.
The right to return and exchange products
All our products have a 14-day exchange and return right in accordance with the Finnish Consumer Protection Act. The product must be unused and in the original sales packaging. Always contact our customer service at info@tregren.com first before sending your order back to us.
Return address:
UAB Artilux NMF
Tilžės g. 227A
76200 Šiauliai, Lithuania
We will refund the price in accordance with the Consumer Protection Act. Returns will be returned to the credit card. When you exchange products, we will refund the total amount of your order. We will refund the extra money if the amount of the refund is greater than the number of new products you ordered. We refund Returns no later than 30 days after the return. We always ask you to contact us by email at info@tregren.com before returns.
Wrong or defective product
If you have received the wrong product or the product is defective or damaged, please contact our customer service immediately either by emailing info@tregren.com.
Canceling the order
If you want to cancel your order and the delivery has not yet been sent, you can cancel the order by contacting our customer service. If the delivery has already been sent, you must proceed as described in the return instructions.
Description of the customer register
Registrar:
UAB Artilux NMF
Tilžės g. 227A
76200 Šiauliai, Lithuania
Register name:
Artilux NMF ,UAB customer register
Person responsible for the register:
The register is used for customer relations, invoicing and communication between customers and Tregren / Artilux NMF.
Registration information:
Contact information; name, address, e-mail, telephone
Customer's Order History
Disclosure o f information:
Information is not disclosed to third parties.
Payment Service Provider
Paytrail Plc acts as a collecting payment service provider and is an authorized payment institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For complaints, please contact the website the payment was made to.
Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181 830
Business ID 2122839-7https://www.paytrail.com/en/consumer/information-about-paying